Frequently Asked Questions
Everything you need to know about your printing supplies
Are your remanufactured cartridges as good as the original brands?
Yes, our cartridges are engineered to meet or exceed OEM (Original Equipment Manufacturer) specifications for page yield and print quality, while costing significantly less.
Will using third-party ink void my printer's warranty?
No. Under the Magnuson-Moss Warranty Act, it is illegal for a printer manufacturer to void your warranty simply for using compatible or remanufactured cartridges.
How long do your ink and toner cartridges last in storage?
Our cartridges have a shelf life of approximately 18 to 24 months, provided they are kept in their original sealed packaging in a cool, dry place.
What is your return policy if I am not satisfied?
We offer a 100% satisfaction guarantee. If you encounter any issues with performance or quality, you can return the product within 365 days for a replacement or a full refund.
When will my order ship?
Orders placed before 3:00 PM PST on business days generally ship the same day. Standard shipping typically takes 3-5 business days to arrive.
What should I do if my printer does not recognize the new cartridge?
Most recognition issues can be solved by performing a simple 'hard reset' or cleaning the copper contact chip with a lint-free cloth and rubbing alcohol.